20 Minute Free Consultation Phone Call

Cancellation Policy

All services are offered on a limited-capacity basis to ensure focused, high-quality support. Availability is first-come, first-served and may close without notice once capacity is reached. Payment is required in full at the time of booking unless a payment plan is selected at checkout. Payment plans must remain current for services to continue. Sessions are not confirmed until payment is complete and all required intake forms are submitted. For services that include a 30-minute introductory call, the call must be scheduled within three (3) days of payment. This call is required to confirm scope, expectations, and logistics prior to service delivery. Delays in scheduling may result in delayed start dates. Clients are responsible for scheduling and attending sessions within the service timeframe. Unused sessions do not roll over beyond the stated service window. Sessions may be rescheduled with at least 24 hours’ notice. Sessions canceled with less than 24 hours’ notice, or missed without notice, are considered used and are not eligible for refund or reschedule. Repeated last-minute cancellations may result in discontinuation of services. Due to the preparation-based and time-limited nature of these services, all sales are final once services begin. No refunds are provided for completed sessions, missed sessions, or unused time. If services have not yet begun and cancellation is requested within 48 hours of purchase, a partial refund may be considered at the provider’s discretion, minus any preparation or administrative work already completed. All offerings provide strategic, educational, and systems-focused support. Services are not therapy, counseling, crisis intervention, or clinical treatment. Clients experiencing acute mental health needs should seek support from appropriate licensed or emergency providers. Clients are expected to arrive on time, complete required materials honestly and promptly, and engage respectfully. Progress depends on implementation outside of sessions; outcomes cannot be guaranteed. The provider reserves the right to discontinue services if the working relationship is no longer appropriate or productive. In such cases, any remaining unused sessions may be refunded at the provider’s discretion. By booking services, clients acknowledge they have read, understood, and agreed to this policy.